Communication and Planning Skills for Administrative

Communication and Planning Skills for Administrative Professionals Training Course

Introduction

Good planning and communication skills are essential for all professionals. This interactive and practical course ” Communication and Planning Skills for Administrative Professionals ” is designed to help participants review and develop these skills so that they can enhance not only their own effectiveness but also that of their immediate colleagues and teams.

Taking an in-depth and comprehensive approach the programme focuses specifically on:

Face-face communications (both one-to-one and in small groups)
Telephone skills, teleconferencing and remote communications
Written communications (including writing e-mails, letters, reports and instructions)
Meetings skills and supporting presentations
Interpersonal and influencing skills
Personal planning and time-management skills
Project planning and monitoring

Course Objectives

By the end of this training course, participants will be able to:

Review and develop their communication, interpersonal and planning skills and their appreciation of the principles involved
Take stock of their current approaches and decide on initiatives to enhance communication and planning within their own teams/sections
Understand how they can enhance the process of knowledge transfer by creating an understanding in others but also by bringing around change in action
Identify how to make the most of the time they have, ensuring tasks are achieved effectively
Understand how to demonstrate a change in ‘mindset’ when it comes to having to deal with workloads and other people

Approved Certificate from