Incident & Crisis response Communication Skills

Introduction

This Discovery Tools Training Course ” Incident & Crisis Response Communication Skills ” will provide the key steps every organization must take to avoid being irreparably damaged by a crisis. Packed with practical advice, useful materials and case studies, participants will learn how communication and operational response together are integral to an effective incident response and protecting reputation.

Every organization recognizes the risks they face and that disaster could potentially strike at any time. So This training course takes a step by step approach to all the learning necessary to pre-empt crises and respond to major incidents should one occur.

The media can be very unforgiving organisations who they perceive to have made mistakes and effective communication when under the media spotlight will be vital to coming through unscathed. This Corporate Communication training course on Incident & Crisis Response Communication Skills provides the skills and confidence to understand the communication environment and what you must do in order to succeed when disaster strikes.

This training course on will highlight:

An awareness of the media and communication environment at the time of a crisis
The available media platforms and practical guidance on how to use them
How communication is integral to effective operational response
How to create an incident communications plan alongside a range of useful planning tools
Practical skills for media communication and supporting case studies

Course Objectives

By the end of this training course, participants will be able to:

Develop practical skills enabling effective communication at the time of an incident
Familiarize participants with both techniques & technologies involved in crisis communication
Provide a health-check for your personal & organizational readiness
Provide the confidence to know that your response strategies are appropriate and effective
Build relevant knowledge through exploring relevant case studies and practical exercises
Develop flexible creative and well-motivated teams

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