Course Objectives
- In this course, participants will learn how to organize the business and leisure travels from A to Z.
- The course will also teach them some negotiation skills they will need in every step.
- Gaining a deeper understanding of the business travel program management
- Negotiating to get the least costs and best services
- Performing all procedures related to document refunding and voiding
- Motivating employees
Who Should Attend?
- Corporate travel buyers and procurement
- Travel managers
- Key account managers
- Corporate sales managers
- Travel business owners
Course Content
Day 1
- Common terms
- Abbreviations
- Reporting calendar
- Essential documents
- Leisure travelers
- Corporate business travel
Day 2
- Expense management
- Billing reports
- Agent remittance
- Card payment policies
- Fraud prevention
Day 3
- Data management
- Communications with travel agents
- Refund notices and refund applications
- Ticketing Authority
- Hotel bookings
Day 4
- Meetings
- Events
- Groups travel
- Security
Day 5
- Basic techniques for negotiation
- Recognizing potential problems
- Dealing with issues as they arise
- Negotiation structures for internal dispute resolution
- Setting and managing expectations